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Customer Service Representative - State Farm Agent Team Member Lebanon, NH

Customer Service Representative - State Farm Agent Team Member

Full Time • Lebanon, NH
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
ROLE DESCRIPTION:
As a Customer Care Representative at Ben Russo's State Farm office in Lebanon, NH , you will serve as the primary point of contact for our clients, delivering exceptional customer service and support. Your role will be essential in fostering positive relationships with clients, addressing their needs, and ensuring their satisfaction with our insurance products and services.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Customer Support: Respond to customer inquiries via phone, email, and in-person with professionalism and courtesy.
  • Client Relationship Management: Build and maintain strong relationships with clients to ensure high levels of customer satisfaction.
  • Administrative Duties: Process new insurance applications, policy changes, and cancellations accurately and efficiently.
  • Sales Support: Assist in identifying customer needs and recommend appropriate insurance products and services. 
  • Problem Resolution: Effectively resolve client issues and complaints, escalating complex concerns to management when necessary.
  • Team Collaboration: Collaborate with team members to meet office goals and enhance the overall client experience. 
QUALIFICATIONS
  • High school diploma or equivalent; additional education or experience in customer service or sales is a plus.
  • Strong communication and interpersonal skills, with the ability to connect with clients and understand their needs.
  • Proficient in computer applications and office software; familiarity with insurance software is a plus.
  • Ability to work in a fast-paced environment and manage multiple priorities effectively.
  • A positive attitude, strong work ethic, and a commitment to providing excellent customer service.
Compensation: $40,000.00 - $60,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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